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Company and Product Line

Use of the product

Overall product features
 
Connecting the trailer to the bicycle
 
The different models
 
Stroller and jogger function
 
About the product warranty
 
 
Company and product line
 
What is DoggyRide?
DoggyRide is the brand name for our product line bike trailer and strollers for dogs. The bike trailer can be converted into a stroller/jogger by using the stroller kit (optional) and the cabin can also be used a foldable for camping or training.

How long does the brand DoggyRide exist?
Our product in on the market since June 2003 and since many updates and new versions have been made. A timeline of our product innovations can be found here.
 
Where can I buy a DoggyRide?
Our products are sold through bike and pet stores around the country, depending on your location in Europe or North America. Our resellers can be found at our Where to Buy page on you can buy them on-line through our e-commerce retailers.
 
Are there parts available?
Yes, all parts are available through our parts website or your reseller. Parts can be ordered of all our previous models at least up to 5 years.
 
Use of the product
 
My dog needs exercise. Why do I need a bicycle trailer?
Riding in a bicycle trailer is part of the outdoors experience. For a dog going to the dog park is very exciting and by DoggyRide is even more exciting. Some have the dog run next to the DoggyRide and let the dog jump in when he/she gets tired or it gets too crowded on the road.
 
Will my dog like riding in a bicycle trailer?
Most dogs like it and exactly are very excited about it. Watch a video here. There are a couple reasons why dogs do not like it. Make sure your bike trailer has a firm (not a sagging) bottom - dogs highly dislike that. Dogs that don't like crates will likely also not like riding in a bike trailer. Over time we have introduced all kinds of features and improved the construction of our trailer, so that dogs do like it. Actually most dogs like it a lot.
 
Is riding with my dog safe?
Riding on a bicycle can be dangerous if safety guidelines are disregarded. It is very important that the safety guidelines in the owner's manual are followed. We also have included new safety features in our trailers, which makes them the safest and the most convenient on the market.
 
Will my dog fit into the trailer?
We recommend using the height guidelines for choosing the right version and whether your dog will fit. Our products fit dogs with a maximum shoulder height of 26-inches (66 cm) or all but the last two columns in the dog breed size chart.
 
What is the difference between a kid bike trailer and a dog bike trailer?
The main differences are in the base and the windows. A dog bike trailer has a flat cleanable base and the windows are of non-scratchable mesh for optimal air circulation. There are a lot of small features included in our products which makes it convenient for dog and owner. However, the most important difference is in stability. We have spend over 6 years researching to improve the stability of our trailers to make the ride safe, especially when you dog height is more than 18-inches. The result is that we undeniably offer the safest dog bike trailers on the market.
 
Overall product features
 
Is the DoggyRide foldable?
Yes. It folds up for storage.

What is the loading capacity of the DoggyRide?
It depends on the version but it ranges from 25 kg (100 lbs) for the Mini to 50 kg (110 lbs) for the Novel version. We adhere to the
TUV-GS norms which indicate that it should allow to exceeded by 2 ½ times. The maximum loading capacity depends on the type of hitch, the tow bar and the structure of the frame. We recommend using the shoulder height guidelines over weight limitation specifications for choosing the right product and whether your dog will fit. From our experience, we also believe that in order to ride safely you should not tow more than 120 lbs behind your bicycle.
 
Why is there no suspension on the trailer?
Suspension on the trailer will cause car sickness for your dog. We offer a luxury pet mat that contains high density to absorb the usual riding shocks without adverse effects on the well being of your dog during the ride.
 
What type of material is used for the mesh windows?
We use the strongest mesh made of metal subtract, so no rubber or fabric type of material. Dog paws would not even be able to scratch the windows.
 
Why can the dog only access through the back dooropening?
For safety and correct training it is important that your dog understands the use of the front, back and top opening. The front is blocked by the rear wheel of the bike and it would make it unsafe if your dog steps out prematurely.
 
Is there are a padding inside the trailer?
The floor has anti-slip cleanable layer. You can use your dog's own favorite pad or purchase the pad we offer, which is made of high density foam for shock absorbtion.
 
Why do I need to leash my dog inside the trailer?
For smaller dogs leashing them inside is to ensure they stay in during the ride while you fully open the front window. For a larger dog leashing ensures the stability of the trailer.
 
Where can I find the leashhooks?
Generally there are 4 leash hooks inside the trailers, but it depends on the model. In the Mini they are at the four corners where the bottom frame portion meets the top frame portion. In the Novel two are in the front section and two are in the top in the rear. This allows you to leash based on the size of your dog.
 
What is the value of the leash set accessory over using a regular leash?
The leash set allows you to control the positions your dog can take during the ride. This is crucial for the stability of the trailer, especially when your dog height is more than 18-inches.
 
What is the purpose of the kickstand?
It prevents the bike from falling over when a heavier accesses the trailer.
 
What is the purpose of the smaller roof opening?
Dogs like to stick their head out during the ride. It also relaxes the dog during the ride.
 
What is the purpose of the cushion in the front opening of the Novel? 
Some dog breeds enjoy laying down in the trailer and resting their head on the edge of the opening. Let's make it more comfortable.
 
Where is the upper tube opening on the side meant for?
When you use the dual function of the trailer and stroller you can store the wheel or the tow bar while riding or strolling.
 
 
Connecting the trailer to the bicycle
 
I have a bicycle with quick release axle. Will the regular hitch work?
Yes. The hitch fits both on quick release and bolted acles.
 
I have a bicycle with an internal hub gear. Will the regular hitch work?
For bicycles with internal hub gears in combination with level brakes we have a hitch adapter. In some cases of a bike with hub gears and lever or coarse brake the regular hitch will fit. In that case please make sure it is installed by a professional using a torque wrench not exceeding 50 Newton.
 
My bike has disc brakes. Will the regular hitch work?
Yes, the connection is to the axle and does not intervene with the disc brakes.
 
My brake has full suspension. Will the regular hitch work?
Yes, is most cases it works as connection is to the rear axle.
 
Can the trailer be hooked to my electric bike?
This depends on the model and brand, but so far we have seen that most do fit either using the regular hitch or the hitch adapter.
 
I have a 20-inch folding bike or recumbent bike. Can I hook the trailer?
In case of connecting to a 20-inch bike you need to adjust the tow bar with an extra hole to ensure the trailer being leveled. Please have this done by a professional to keep the trailer warranty in tact.
 
Can I hook the trailer to my scoot mobile for my service dog?
There are speed limitation for the use of a trailer, but over the years we have supported a number of users to connect to their scoot mobiles or other 4-wheels low speed vehicles. Please use an expert for any modifications and understand that modifications to the design adversely effect the product warranty.
 
Different models
 
Will my dog fit into the Mini Trailer?
If the breed of your dog is in the first three columns of this dog size chart it will fit. Another measure is the shoulder height of your dog. If not higher than 15-inches (38 cm) your dog should fit.
 
What is the difference between the Original and the Novel version?
Although the same size of the trailer the Novel has a lot of premium features. First of all it is made of alu alloy, which makes the product 8 lbs lighter. The use of alu alloy required a sturdier structure with the result that it holds more loading capacity. The Novel includes the kickstand and rims are of alu alloy, spokes and hubs of stainless steel. The fabric of the Novel includes more features, such side and front reflection, pouch in the back entry door and water bottle holder. The Novel also includes a head rest cushion in the front opening.
 
Which versions can also be used as a crate or in the car?
All of our versions can be used as crate for training or in the car. Our products are made for outdoor use though, but training and practical purposes they are multi-functional.
 
Stroller and jogger function
 
What is the difference between stroller and jogger?
A stroller has a swiveling front wheel to use in restricted spaces (like stores) or an urban environment. The jogger has a firm wheel and it more geared jogging or skating activities in the outdoors or use on unpaved surfaces or the beach.
 
Do you offer the combination function?
Yes, we do although two types of front wheels are necessary. The weight distribution for dog strollers is more towards the front and combination wheels as used in child strollers tend to wobble as they are not build for it. The Mini comes only with the stroller function as it not build for the jogging/skating activity.
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Can I buy and use them separately as stroller only?
Yes, you can. In that case you have the stroller or jogger and car seat/crate combination.
 
I have an older DoggyRide Original. Can I still convert to stroller or jogger?
Yes, since the 2004 model all DoggyRides have the stroller/jogger option.
 
Product warranty
 
How long is the warranty?
The product with a standard 1 year warranty on some parts, like the fabric, but the frame is warranted for 5 years. Please consult the user manual for product warranty details.
 
Which parts are excluded from warranty?
Parts that have normal wear such as tires and tubes.